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Sunday 25 October 2026 marketing · daily
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Tag: CX gap

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78% of brands see connected CX; only 25% of buyers agree
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78% of brands see connected CX; only 25% of buyers agree

Bain's 2005 CX gap barely moved by 2026: 78% of firms say they deliver connected CX, only 25% of customers agree. Culture is the…

8 Oct · 2 min

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